Tuesday, October 09, 2007
Interflora, flowers experts, not delivery experts
The good thing about working for yourself is that when you have a bad experience with a company, you can tell it as it is, without worrying of offending a client, a prospect or your colleagues. I will make ample use of that new privilege. I am in Santa Clara for 2 months to raise funds for my new start-up, Karmony. My wife is working in London. It is not easy. I ordered a bouquet of flowers via Interflora to be delivered to her office on Monday, as a surprise. The bouquet arrived on Tuesday. The flowers looked tired. In addition to my personal note was a brochure with all the flowers' prices... This is so unprofessional. I hope that this post will add to others who experienced such poor service from Interflora, and forces the company to take notice.
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That is so unprofessional! I use ProFlowers and haven't had any problems with them at all, but I doubt they do international deliveries.
I sent them an email about it and they offered me a rebate as a compensation. Soften the pain but I would have preferred the surprise to my wife. Thanks for your comment Alexander.
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