Tuesday, May 19, 2009

OneTel Talk Talk but doesn't listen

In 10 years in the UK, I had my share of bad service but never had to resort to the Office of Fair Trading for a resolution, until I canceled my contract with OneTel. Despite written letters a month in advance that were acknowledged and three follow-up phone calls, they still send me bills for a phone line in a flat I left 2 months and a half ago. Obviously they are taking the piss. I am sending my recorded letter tomorrow for their breach of contract under the supply of goods and services act 1982. They have 10 days to sent me a written confirmation that my contract is canceled and refund me. I will update on this blog. Needless to say that I am not recommending them to anyone.


Robert Elisei said...

Pas simple la vie des clients des opérateurs télécoms. Je sais ce que sais… En tout cas, j'espère que One Tel va te rembourser et arrêter le contrat.


Joël Céré said...

Well, if I don't get my letter at the end of this week I am going back to the OFT for next round. Can't let the crooks win.